Refund & Returns Policy – Sydney Discount Floors

Returns

Our returns policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we can’t offer a refund or exchange.

Change-of-mind returns incur a $95 restocking fee per item, and all return shipping costs are the responsibility of the customer.

To be eligible for a return, items must be:

• Unused

• In the same condition as received

• In original or similar packaging

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Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Made-to-order or custom items (including custom rugs or runners)

• Items not in original condition

• Items damaged due to customer handling

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Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved:

• A $95 restocking fee per item will be deducted

• Refunds are processed to the original payment method

• Please allow up to 7 business days for processing

If you have not received your refund after 7 days, please contact us at:
sydneydiscountfloors@gmail.com

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Clearance Items

Only regular-priced or sale-priced items may be refunded.

Clearance items are non-refundable unless required under Australian Consumer Law or otherwise stated at the time of purchase.

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Exchanges

We only replace items free of charge if they are defective or damaged.

To request an exchange, please email:
sydneydiscountfloors@gmail.com

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Return Shipping

To return an item:

1. Email us to request a return

2. We will provide a return address and authorisation number

You may:

• Arrange your own courier, or

• Ask us to organise return shipping (cost deducted from refund)

All return shipping costs are the customer’s responsibility.

Cancellations for orders already processed may incur return freight and restocking fees.

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Shipping Responsibility

Delivery times for exchanges may vary depending on location.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee a refund or replacement if returned items are not received.